Helpers

Hi David, as CTO and technical lead on the app I'm happy to answer your question. We're expecting the beta version of the app to be released in late April. We'd be thrilled to have beta testers to make sure we're building the app that Canadians want! Please email me at mark@gethelpers.ca if interested in beta testing, or to be kept informed on updates.

Hi @Riley Moynes - Thank you for all of your help, guidance, support and useful coaching throughout Synapse - our team appreciates it! On expansion plans, we intent to scale through market swarming - drive registration of caregivers and care aids > activate service > scale up Acquisition will leverage our mix of digital (search, display, social, organic, word-of-mouth) with a heavy up investment to get the ball rolling. We have been working on aligning our partnership strategy to create more efficient market adoption (OPSWA, Health Networks, Venngo, etc) of both groups. The timeline for expansion can be found in the image below.

Hi @Greta Black - In our initial launch on-demand service is the priority. Later we will be enabling a "choose your caregiver" as a premium service once we add pre-scheduled visits

@Michael Perfect! Keeping the 2 separate makes sense but I know i would like the option at some point thanks Michael!

Hi Katrina - Each service has an associated price - customers choose what they need (one or multiple services) and checkout. Customers can either be pay as you go ($12 delivery fee + services selected) or on a monthly subscription ($30/m + $6 delivery fee + services selected). Monthly subscriptions are for high-frequency customers.

Thank you @Alex Muggah we are extremely thankful for the experience, support and learning the Synapse community have helped us with!

Hi Richard - we do this for 3 reasons: 1) caregivers/requesters more easily understand the things they want than the time those tasks take. This ensures they receive the care/support tasks that they need without placing unrealistic time constraints on a worker (example: I want my house cleaned, help bathing, getting clothed and a meal prepared in 1hr when in reality this is takes 2hrs+) 2) we have a common language that allows us to confirm work expected is complete between caregivers/requesters and our Helpers (care aid) 3) from a business perspective this also allows us to manage efficiencies and intelligence on the data we gather. The more service visits complete, the more service combinations the smarter our data models and matching.

@Michael Great, thanks for the explanation