Helpers is the Uber of home care with a technology platform that helps seniors and families request home care services on demand from a trusted network of caregivers. Helpers is focused on improving the convenience and flexibility of services by allowing customers to only pay for what they need, when they need it. Today's care can be rigid, unreliable and expensive. Helpers is setting out to change that with a passionate group of professionals on a mission to provide fast, personalized and reliable home care.
Watch Helpers' elevator pitch and poster over at www.synapselifescience.com/competition
Click on the Helpers Poster to see a larger view!
Ask the team from Helpers a question, or make a connection by posting a comment!
We are looking forward to hearing your questions and discussing our business in more detail with you.
For general questions please leave a comment and we will respond directly
To engage in a live call from 4-6pm on March 25th please click here: Join Microsoft Teams Meeting
To schedule a follow up meeting with us please click here: https://calendly.com/michael-helpers
Hi, why do you charge per service, and not by the hour?
Hi Richard - we do this for 3 reasons: 1) caregivers/requesters more easily understand the things they want than the time those tasks take. This ensures they receive the care/support tasks that they need without placing unrealistic time constraints on a worker (example: I want my house cleaned, help bathing, getting clothed and a meal prepared in 1hr when in reality this is takes 2hrs+) 2) we have a common language that allows us to confirm work expected is complete between caregivers/requesters and our Helpers (care aid) 3) from a business perspective this also allows us to manage efficiencies and intelligence on the data we gather. The more service visits complete, the more service combinations the smarter our data models and matching.
Congratulations Helpers on making it through the Synapse Competition! We're all impressed by the commitment and effort that you've put in over the last few months to get to this stage. We hope that participating in the Competition was a valuable experience for you - and remember, there are still lots of ways that Innovation Factory, the Synapse Consortium and the rest of the Hamilton ecosystem can provide support!
Thank you
How does charging by the service work? (i.e. are all services charged equally)
Hi Katrina - Each service has an associated price - customers choose what they need (one or multiple services) and checkout. Customers can either be pay as you go ($12 delivery fee + services selected) or on a monthly subscription ($30/m + $6 delivery fee + services selected). Monthly subscriptions are for high-frequency customers.
I am wondering if you can request the same caregiver if there is some time flexibility? I know someone like my mom would like some consistency.
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I can't remember.. is the app available now? Need beta testers? I am living this issue now with my inlaws. Great idea.
Hi David, as CTO and technical lead on the app I'm happy to answer your question. We're expecting the beta version of the app to be released in late April. We'd be thrilled to have beta testers to make sure we're building the app that Canadians want! Please email me at mark@gethelpers.ca if interested in beta testing, or to be kept informed on updates.